Introduction
At One Dream Dates, we are committed to ensuring satisfaction with every point purchase. This policy outlines the circumstances under which refunds and cancellations are processed, giving our customers a clear and concise understanding of their options.
Eligibility for Refund
Refunds are available for point purchases under the following conditions:
The refund request is made within 10 days of the original purchase date.
The points have not been used or redeemed.
How to Request a Refund or Cancellation
To request a refund or cancel a purchase, you can contact our customer service team at sales@onedreamdates.com.
Processing Time
Refund requests are processed within 10 days of receipt. The time it takes for the refund to be reflected in your account depends on your payment provider.
Refund Method
Refunds are issued to the original method of payment used at the time of purchase.
Partial Refunds
In cases where only a portion of the purchased points has been used, we will offer a partial refund based on the unused points
Non-Refundable Circumstances
Purchases made over 180 days ago.
Points that have been fully used or redeemed.
Changes to the Policy
One Dream Dates reserves the right to modify this refund and cancellation policy at any time. All changes will be posted on our website and effective immediately.
Contact Information
For any questions regarding this policy, please contact us at sales@onedreamdate.com